Shipping & delivery
Free standard shipping on orders over $200 across Canada, and free local Winnipeg shipping on orders over $100.
Most in-stock orders leave Winnipeg within 1–2 business days, with tracking sent by email once your order is on the way. Need it sooner or trying to avoid a weekend delay? Email info@naturalearthpaint.ca and we’ll do our best to help.
Orders ship with Canada Post, UPS, or Purolator. Delivery times are estimates, so please double-check your shipping address before checkout.
Your order is packed thoughtfully using recycled, recyclable, compostable, and low-waste materials wherever possible.
Winter shipping
Natural Acrylik Paints, Mediums, and Fluid Acryliks can get damaged if exposed cold temperatures. Pigments, brushes, powdered kits, and other dry materials ship normally year-round.
During cold weather, Acrylik orders receive extra care, including Fragile / Do Not Freeze labelling, and may be held briefly during extreme cold to reduce the risk of freezing in transit.
For the safest delivery, check the forecast, choose the fastest practical shipping option, order early in the week, and use an address where your parcel can be brought indoors promptly.
Once your parcel is in transit, weather and carrier conditions are outside our control. Natural Acrylik products damaged by freezing in transit are not eligible for refund or replacement.
Returns & exchanges
Unopened, unused items may be returned or exchanged within 30 days of receipt, with prior approval.
Once approved, your return should reach us within 14 days, unless other arrangements have been made. Returns and exchanges cannot be accepted after 60 days.
Shipping costs are non-refundable, and exchanges may be subject to a restocking fee. For peace of mind, send your return with tracking or shipping insurance so you can follow it all the way back to us.
If your order arrives incorrect or there’s another issue with your order, please get in touch so we can help.
For complete return conditions and details, view our full Shipping & Returns Policy.
Questions or return requests? info@naturalearthpaint.ca