Shipping / Returns & Exchanges

SHIPPING / RETURNS & EXCHANGES

Packages are sent using Canada Post. They are tracked and insured up to $150. Once your package is shipped (same day or the next day if in stock), we will send you an email with the tracking number.

If you require rush delivery or have a large/heavy order, please contact us. We will try our best to get your package to you the quickest and best way possible. Let us know of any specific delivery needs and we will gladly give you a quote on shipping cost.

Ordering from outside Canada? Please contact us at info@naturalearthpaint.ca.

We work diligently to maintain our reputation for quality and value. If for any reason you are dissatisfied with a purchase, we will gladly accept a return or exchange for products purchased as long as the item was purchased through our website shop.naturalearthpaint.ca
All return and exchange requests must be made within 30 days of product receipt.

Upon receipt of your qualified return we will issue a full refund of the purchase price of the item, less the cost of shipping. Please allow 10 days for processing. Exchanges are subject to a 20% restocking fee (before taxes).

If you are sending back products, you may want to consider using a trackable shipping service or purchasing shipping insurance.

Please contact us before returning any purchases.


Return Address:
Natural Earth Paint Canada
Attn: Online Return/Exchange
66 Hiddleston Crescent
Winnipeg, MB R2P 0S1